Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They should also be in their original packaging. If the item is damaged or not in its original condition, we may not be able to process your return. Please ensure that you check your items upon receipt to confirm they meet these criteria.
How to Initiate a Return
To start a return, please email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send your item back without first contacting us, as we need to provide you with the necessary return address.
Return Shipping Costs
Customers are responsible for covering the return shipping costs unless we have agreed otherwise. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This way, you can ensure that your returned items arrive safely back to us. If you are returning an item due to an error on our part, we will cover the return shipping costs.
Processing Time for Returns
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. This process typically takes about 5-7 business days. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.
Exchanges
At this time, we do not offer direct exchanges. If you would like to exchange an item for a different size or color, please return the original item following our return process and place a new order for the desired item. This ensures that you receive the correct product in a timely manner.
Non-Returnable Items
Some items may be non-returnable, including personalized or custom items. If you have questions about whether an item is returnable, please reach out to us before making your purchase. We want to ensure that you are fully informed about your options before completing your order.
Contact Information
If you have any questions about our return and refund policy or need assistance with your return, please contact us via email at [email protected]. We are here to help and will respond to your inquiries as quickly as possible. Thank you for shopping with us at ischoolus.org!